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We provide the following services, details of which are summarised below.


Letting Service and Rent Collection

This service includes:

  • visiting the property and advising as to the achievable rental income under current market conditions

  • production and distribution of marketing material, to include photographs and floor plans

  • advertising the property online and in our own property and lifestyle magazines and general marketing, including the provision of a To Let board

  • interviewing tenants and advising them of the availability of your property

  • arranging accompanied viewings, or by appointment with the landlord or current occupant

  • negotiating on your behalf the terms of a proposed tenancy and any special conditions

  • completion of a comprehensive credit and employment / income check on prospective tenants through a third-party professional tenant assessment company

  • preparation of the relevant tenancy agreement and associated documentation and arranging for tenants to sign

  • collection of security deposit from tenants, to be lodged in our client account and protected by an appropriate industry-approved client money protection scheme

  • collection of the first month’s rent in advance from tenants

  • registration of tenants’ security deposit in the Tenancy Deposit Scheme (TDS) in accordance with our membership and current legislation *

  • provision of a copy of the signed tenancy agreement and any associated documentation, following completion

  • arranging for collection of the ongoing monthly rent from the tenant on the due date and paying over to the landlord (less our monthly fees), normally within five working days of receipt of cleared funds. Rent payments will be made by BACS direct to the landlord.

  • provision of a monthly statement of account and payment advice

  • negotiating on behalf of the landlord any rent increase on renewal of a tenancy, as required

  • arranging for the relevant notice to be served on tenants to end a fixed-term, or periodic tenancy

  • arranging for the renewal of a tenancy agreement, when required


Full-Management Service

In addition to the services provided above, our full management service includes:

  • arranging for the preparation of a comprehensive inventory and schedule of condition of the property and its contents *

  • arranging for safety checks to be carried out as required on gas (mandatory), and electrical services and appliances *

  • management visits to the property approximately every four months and provision of a written or verbal report

  • arranging for minor repairs, including scheduling for contractors to attend the premises, obtaining estimates or quotes where necessary, and settling accounts from rents received

  • carrying out a final inspection of the premises upon termination of the tenancy and taking relevant meter readings

  • handling matters on behalf of the landlord relating to the release of tenant’s security deposit following the final inspection


Our comprehensive full-management service allows landlords to distance themselves from the day-to-day management of the property. We believe that our vast experience in property management helps ensure that money is not wasted on unnecessary repairs or outgoings and that the return on your investment is protected as best as possible.


With both our letting and rent collection and full-management services we take our fees monthly, spread over the term of the tenancy agreement, as agreed in our terms of business. By collecting our fees in this manner, landlords benefit from an improved cash-flow.


* Charges apply; details on request.

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About us

'As dedicated property professionals, Roffeys is proud to have served local communities throughout the towns and villages of West Essex and East Hertfordshire since 1988'