News & Legislation
April 26, 2017
Looking Back at 25 Years as a Guild Member
With a
quarter-century of experience under their belts, there’s no better time to
celebrate some of our most experienced agents. Buying or selling, whether it’s
a seven-bedroom country home or a beach hut, these are the agents who have seen
it all (and sold it, too). The past 25 years have been years of significant
changes. Agents have had to learn, adapt, and grow to stay up to date on the
trends of a constantly evolving property market, and continue to provide the
highest levels of service to clients. They have plenty to say about what they
discovered along the way.
About lessons…
Our agents strive
to help customers find their ‘dream home’, and have learned never to let their
own ideas of what the customer wants get in the way. This commitment drives
their desire to constantly improve customer service and stay on top of the
industry.

“Every
day is different, but the main lesson I have learnt is never take anything for
granted. We must continue to deliver better and better service to our clients
so that we remain the agent of choice on performance and likeability. It’s so
important to evolve and embrace new ideas to keep ahead of the field."
- Ken Bird, Renton & Parr
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“The top lesson I’ve
learned is that the customer is right. They always
have the final say... just because we think something is a good idea does not
mean our customers do.
- Simon Badbury, Thomas Morris

“Always look to
improve.”
- Henry Rowe and Kevin Moll, Kevin Henry
About positive changes…
The past
25 years have seen their fair share of changes, particularly in the property
industry. The experience our agents have gained has given them perspective, and
they have seen first-hand the power of positive changes.
“The standards of competency and professionalism have improved
massively over the past 30 years. The modern buyer and seller are much more
commercially aware; they ask more questions, want more information and do not
just base their decision about employing a firm just because of a previous
experience. They will want to know that staff not only have great local knowledge,
but they are able to guide them through the process.”
- Linda Thorne, Simmons
and Sons
“Our success in trading for almost three decades has been down to always
staying one step ahead of our competitors and introducing new innovative ways to
market homes. We pride ourselves on being different from the other estate
agents in our area. Our links with the Guild of Property Professionals makes us
stand out because of our associated London office and our national referral
connections.”
-Andrew Coulson, Andrew Coulson Estate Agents
And about
memorable clients…
Before
anything else, our agents are committed to their clients. However, this kind of
commitment extends far past finding them a home. Some of our agents have
maintained lifelong relationships with their clients, and won’t soon forget the
part that their clients have played in their success.

“Perhaps I’ve had more
exciting clients, or certainly ones that have been more stressful, but never one
that I’ve dropped off at flower arranging class after a viewing. Mrs. B was a
retired teacher and widow who decided to move after living in her home for
nearly 40 years. We met at the property she wanted to buy, a little bungalow,
but it took so long she worried about missing her class, so I battled traffic
to get her there. She made it on time; I got the sale and she moved 25 yards away,
into the little bungalow on the same cul-de-sac where she’s lived for over
40 years!”
- Simon Miller, Holroyd Miller
“Our most memorable clients were
a couple who asked us to help sell their home within days of opening our fledgling
business. We prepared the property
details and the following day we returned with a hammer and nails to put the
board up ourselves. We eventually found a buyer and also managed to find a
property for Nick and Rosemary to buy as well. The deal was agreed and
everybody moved. Closing the sale ensured that our bank overdraft was paid off,
and at the end of our first year trading we presented a profit to our
accountants. I am pleased to say they still call in to see us every Christmas. We
still owe them a huge debt of gratitude for believing in three 25-year-olds who
had just started their own business.”
- Paul Eperon, James
Anderson