Residential Sales Testimonials

In keeping with our philosophy of never resting on our laurels and working proactively with our clients, Roffeys values their comments received through our ‘Customer Satisfaction Survey’.

We would always examine carefully our approach and methods in the light of any adverse comments. The fact is, however, that an analysis of our clients’ comments reveals that 99% of our clients would be happy to use the services of Roffeys in the future.

Here is what some of our clients have to say…..

" It was very refreshing to deal with people that understand customer service. Well done and thanks for all your help. This is the first time I have felt that I have had value for money when dealing with an estate agent. "  Paul Baldwin

" We could not praise your staff enough for all they did for us during the time mum’s house was for sale. "  Mr & Mrs Mann

" If we were to use your company again we would change nothing, found everyone to be very professional in everything. "  Mr & Mrs C Wood

" A very professional sevice from beginning to end. Very good attention to detail - particularly good photography. I felt I was getting very balanced and unbiased support. "  Mr Bob Wheeler

" Excellent service and I would have no hesitation in recommending your agency to anyone selling their property. "  Mrs L Donaghy

" Impressed by follow-up and obtaining feedback from all viewers, which in our experience of buying and selling property, has not been the practice of most of the other estate agents. "  Mr  Simon De Wilde

" Everyone was so friendly and helpful. "  K. Wren & J. Stuart

" If the opportunity to buy in the local area arose, I would not hesitate to use Roffeys again. "  Mr Mark Williams

" Best service we have come across with an estate agents. Would definitely recommend. "  Y.   Smith & G. Pocock

" We agreed a marketing strategy which worked well for us. The office team were very helpful with the running of the sale. "  Jan Kay

" Good communication with staff generally. Always kept informed, helpful and tactful. "  Dr Taylor

" We found the staff at Roffeys work in a personal and courteous way. "  M. Grattarola

" If I buy or sell a property I will use your company. The service has been excellent throughout. Thank you. "  Gina Holland

" All staff were helpful and referrals to mortgage adviser and solicitor were useful too. "  J. Byres

" Personal attention is paramount. This I received, and is so important to the seller. I will recommend you to my friends for what I believe is 1st class service and personal attention. "  Ms. Patricia Farmer

" It's been a pleasure dealing with everybody at the Loughton office. Very efficient, very professional, very honest and achieved the desired results. "  Justine Woods & Aaron Gransby

" Nowadays it is so easy to complain about service but I would just like to say a thankyou for the professional way you handled my house purchase. You give estate agents a good name and will always be businesslike. "  M. Merlini

" Very good friendly service. Honest advice that helped the sale proceed smoothly. "  Stuart Dunn

" Of all the estate agents I spoke to regarding viewings, feedback and general information on what they had on the market, I found Roffeys to be the best and would reccomend them to anyone. " Bradley Garland

" Friendly, fun team who got the job done. "  Pauline Archer

" I found every staff member to be most helpful at all times and behaved in a very professional manner. My calls were always returned, everything was dealt with very efficiently and courteously. "  Rosa Maria Turner

" Roffeys acted professionally and efficiently throughout the whole buying process and made it very easy for us to complete the transaction. "  Mr & Mrs Nash

" I was really delighted with the friendly but professional advice and help I received from all the staff at Roffeys throughout my transactions. I would not hesitate to unreservedly recommend Roffeys to any of my friends. "  Thea Ingham

" Responded to initial enquiry immediately. Realistic valuation which was a bitter pill to swallow following previous agents. Management of viewings (text confirmation), feedback and offers resulting in sale, all positive and professional. "  Christine and Steve Baker

" Although not acting for us specifically, the team at Roffeys were very professional and we built up a very good rapport with them. Quite simply, the team pulled out all the stops and went beyond the call of duty chasing right through the chain. "  Mr M Adams & Mrs L Adams

" Roffeys is renowned for its professionalism and have a proven track record. They provided me a very personal service and were kind, caring and patient. "  Mrs J Baumber

" We found the Roffeys' team friendly, helpful, professional and efficient. Without the continued monitoring of proceedings this transaction could have taken weeks longer than necessary. Thank you all so much for your thoroughness. "  Mr & Mrs G Fuller

" Your company has the personal touch and it is very much appreciated in a world where we all seem to be treated as numbers, not names. Carry on the good work. "  Mr Camoccio and Mrs Nicastro

" I think you were very professional and kept your sytems up-to-date with the progress of my sale at all times. Stuck to the task well, through the difficult period. "  Gary Grimley

" I would like to say that I found you all very helpful, professional and patient, even more so when all the problems arose with the solicitors. Roffeys are the best estate agents I have ever dealt with. "  John Wellsted

" We were extremely impressed with both the professionalism and sincerity shown by all members of Roffeys staff, answering any queries and, at times, frustrating consequencies of parties with the utmost care and patience.  A very stressful time made less so by Roffeys staff's humour and dedication. Well done and thanks. "  Mr & Mrs J Wright

" The team are all professional, friendly, helpful and courteous. I was treated with respect the whole time and made to feel like the only client. "  Neil Decker

" First class company. Wish I had come to you first. "  Miss C Marsh

" The staff always remained very positive and were very proactive at getting our house sold.  I would recommend Roffeys to anyone. "  Mr & Mrs Mansfield-Osborne

" I like the fact that the male representatives are not the "flash young dudes" that seem to be the norm these days. All members of staff I had contact with were very likeable, efficient and professional. "  Mrs Burley and Mrs Singleton 

" After living in the same house for over 30 years, selling the property could have been really traumatic but I was so lucky to have Roffeys' considerate and very efficient service. Nothing was too much trouble for them - they are the best."  Mrs D E Thomas

" We appreciated the sympathetic handling of the sale of the property after the death of my mother. All staff were very professional and I feel gave us sound advice throughout which we took on board. Thankyou. Will be recommending Roffeys to our friends who may be in a similar position to us and live in the local area." Mrs Reeve and Mr Reeve

" The swift and specific feedback and updating has been very much appreciated -thank you. At all times your service has been professional and personable. Thank you very much."     Mark and Harriet Stevens 

" Very impressed by the professionalism of all the staff at the Loughton office. We felt they gave 100% attention to detail and helped us through very difficult negotiations."                Mr and Mrs Lelliott

" Don't change anything; efficient, friendly and attentive. Always there for advice and to solve a problem. All staff are exceptional."  Mr and Mrs Brewer

" The service we have received since we accepted the offer has been exceptional. We really appreciate that the team has worked incredibly hard behind the scenes to bring about a quick exchange. Thank you." Mr and Mrs Wilson

" I would like to thank you all for the efficient and professional way in which you handled the sale of our parents' house. It was not easy letting go of the property after 47 years and you were sensitive to that at all times. I would not hesitate to recommend Roffeys to anyone wishing to sell a house in the Loughton area." Valerie Simmons

Roffeys have also helped collect for Great Ormond Street Hospital Children's Charity.